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Remove Symantec / Norton AntiVirus and LiveUpdate


 

Users planning to update their PSU Site License Symantec AntiVirus software Corporate Edition software should uninstall the previous version from their Windows computer prior to installing the newest version of Symantec AntiVirus. You will also uninstall the LiveUpdate software that downloads and installs the virus update files.

 

Note: College Enterprise (EN) computers with Symantec Endpoint Protection installed will not be able to follow these steps due to security concerns.

 

This procedure will remove all Symantec products, not just the AntiVirus software.

 

If you have purchased a full version of Symantec's System Works, you may keep this program. It includes AntiVirus as well as system monitoring utilities.

 

Note: Prior to removing your current version of Symantec or Norton AntiVirus software, you should have downloaded the newest version from the PSU's ITS Server. You should NOT use your computer on the network until SAV is reinstalled.

 

Note: These steps are written for Penn State College of Ag Science computers with Windows XP Professional.

Remove Quarantined items

Follow the steps in Delete a Quarantined file from from Symantec AntiVirus to remove any items in Quarantine prior to uninstalling Symantec or Norton AntiVirus.

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Removing Symantec / Norton AntiVirus and LiveUpdate

  1. Click on Start and then Control Panel.
  2. In the control panel, double-click on Add / Remove Programs.
  3. Look through the list of installed programs for any item that says either Symantec, Norton, or LiveUpdate (for example "Symantec AntiVirus Corporate Edition" or "Norton AntiVirus 2002").
  4. Begin looking for Symantec or Norton items. LiveUpdate should be done last. For each Symantec, Norton, or LiveUpdate item, select the item and click Remove or Change / Remove or Add / Remove. Follow the instructions, and click Yes or Yes to all when prompted.

    NOTE: If you attempt to remove LiveUpdate and receive a warning message about other Symantec applications being registered with LiveUpdate, click Yes to ignore the warning and remove LiveUpdate.
  5. When you are done, there should be no items in the list that say "Norton,""Symantec," or "LiveUpdate."
  6. Close the Add / Remove Programs window. Close the Control Panels window.
  7. Reboot your computer if it hasn't already automatically rebooted.

    Note: Ignore the "Your computer might be ar risk" message that you have no Antivirus software installed.


  8. Open My Computer. Open Local Disk (C:). If present, delete older SAV*** installer folders.
    Examples: SAV1001 or SAV1016win32 folders.
  9. If present, delete the C:\Program Files\Symantec or Symantec Antivirus folder.
  10. If present, delete the C:\Program Files\Norton Antivirus (or C:\Program Files\Norton or C\:Program Files\NavNT) folder.
  11. If present, delete the C:\Program Files\Common Files\Symantec Shared folder.
  12. Refer to How to Install and Configure Symantec AntiVirus Corporate Education 10.1 for Windows and How To Create/Edit a Scheduled Scan of your HD with SAV 10.1.

NOTE: If these steps fail, your AntiVirus installation may be damaged. Symantec has manual uninstallation documents that you can find here. These should help you remove your version.


Manual uninstallation documents for Symantec Client Security products
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2002031914291648

 

Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility when Add/Remove programs fails
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/73bf2b6c4e168da785256edd00478da6?OpenDocument

 

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