Install and Configure SAV Corporate Edition 9.x for Windows

Symantec AntiVirus can protect your computer from destructive programs known as viruses and Trojan horses, and can protect against malicious Active X and Java applets. Because of a contract between Penn State and Symantec, Symantec AntiVirus software is available at no cost to Penn State students, faculty, and staff.

 

Certain computers at University Park are managed by our Symantec Antivirus server. To see if you have a "managed" client, open the Symantec AntiVirus window on your computer. In the General Information section of the first screen, do you have anything listed next to Parent Server? If you do, then your machine is being managed and any new versions will be remotely upgraded for you. You do not need to follow these steps.

 

NOTE: If you have a machine with Windows 98, Windows ME, or Windows 2000 (less than Service Pack 4), you should follow these steps to install SAV version 9.0x.

 

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Download Installers for Symantec AntiVirus and LiveUpdate

The Symantec AntiVirus Software is available for download from ITS Server.

Note: You should also download the current version of Symantec's LiveUpdate software and install it as part of this process. LiveUpdate is a program that updates the virus definition files to the latest version.

1. Go to https://downloads.its.psu.edu/download.cgi?os_type=Windows&prod=symantec
2. Enter your Access ID (example: xxx9) and Password, click Login.
3. Scroll down and select the download link next to Windows 98/ME/2000/XP. Example: Version: 9.0.3
4. If asked to run or save this file, click Save.
5. Choose your Desktop as the save in location for the NortonAVw32.exe file. Click Save.
6. Wait for the download to complete. If the file download window remains open, click Close.
7. Click either of these links to download the LiveUpdate Installer.
   Symantec: LiveUpdate_LUsetup.exe
   
8. If asked to run or save this file, click Save.
9. Choose your Desktop as the save in location for the lusetup.exe file. Click Save.
10. Wait for the download to complete. Click Close.
    
    Note: An office may choose to download these files on one machine. Then burn these Installers to a CD. The CD may then be passed around.
    

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Before You Install Symantec AntiVirus

Before you install Symantec AntiVirus, uninstall any existing anti-virus software on your Windows computer, including previous versions of Symantec AntiVirus and LiveUpdate.

 

IMPORTANT NOTE for Outlook Users:
If you don't uninstall your current version of Symantec AntiVirus before installing this version, you may see an Microsoft Outlook add-in error after completing the install. Please don't skip this section.

 

NOTE: Once you remove the AntiVirus software, a Windows XP machine with Service Pack 2 (SP2) will warn you that the computer is at risk. Ignore these messages. You should be reinstalling it ASAP.

1. Go here for instructions on Deleting Quarantined Files from Symantec AntiVirus. Print these instructions.
2. Follow the steps from the above How To and delete any Quarantines files. You may not have any but please check.
3. Go here for instructions on Removing Symantec AntiVirus. Print these instructions.
4. Follow the steps from the above How To and remove the old versions of your Symantec (or Norton) software.
5. If you have other virus software not listed above, use Add/Remove Programs from the Control Panel to uninstall then as well.
6. After the previous virus software is uninstalled, go to the next section.
   

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Install Symantec AntiVirus and LiveUpdate

1. Double-click the NortonAVw32.exe installer file. Click Run. Click OK. The wizard will step you through the installation process. Click Unzip. Wait for the setup files to be expanded. Click OK.
2. Wait for the program to be installed. Wait for the LiveUpdate window to appear. Do not click Yes to Restart yet. Do that in Step 5.
3. Click Cancel in the LiveUpdate window (you will be updating LiveUpdate).
4. You MAY see an Old Virus Definition File box or it may be listed in the Taskbar at the bottom of the screen. If it appears, click it to bring it to the front. Click Don't remind me again until after next update. Click Close.
5. Click Yes to restart the computer. Log back into the computer normally.
6. Double-click the lusetup.exe installer file. Click OK.
7. Click Run. Wait while the files are extracted and the Installer starts. Click Yes to install LiveUpdate.
8. Wait for the old LiveUpdate to be uninstalled and the new version installed. Click OK when finished. You do not need to restart the computer at this point.

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Download Latest Virus Definitions

To obtain effective protection, you must run Symantec AntiVirus LiveUpdate often to download the latest virus definitions or schedule automatic updates. To download Symantec AntiVirus virus definitions update:

1. Right Click on the Symantec AntiVirus Client icon ( see below, looks like a Yellow Shield) in the lower right corner of the screen and then Left Click on the words Open Symantec AntiVirus
2. Click the LiveUpdate button.
3. At the Welcome to LiveUpdate screen, click Next.
4. LiveUpdate will retrieve the new files and update your computer.
5. Click Finish on the final LiveUpdate screen.

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Schedule Automatic Updates

1. Symantec AntiVirus Client should be open at this point.
2. From the File menu choose Schedule Updates.
3. Check the box for Enable scheduled automatic updates and click the Schedule button.
4. Select the frequency, day and time that you want the virus definitions to be updated.
   • ICT recommends that you choose a Frequency of Daily at 7:00 AM.
5. Click the Advanced button.
6. To ensure that scheduled update that are missed run at a later time, check the box for Handle missed events within and set the number of hours.
   • ICT recommends that you enter 24 hours.
7. Click OK. Click OK. Click OK.
   

   
   Note: Please configure SAV to scan your HD automatically. For instructions on this refer to How To Create a Scheduled Scan of your HD.

   
   Note: If everything is functioning normally, the NortonAVw32.exe and lusetup.exe installer files may be deleted.

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Scan Your Computer

After installing Symantec AntiVirus and LiveUpdate, please scan your hard drive(s) to detect and remove any viruses that may already exist on your computer. Scans can take an hour or more. If you decide to skip this step, please scan as soon as is feasible for your schedule.

NOTE: Symantec AntiVirus does not use new virus definition files until your computer has been restarted. If you plan to scan immediately, please do Step 1.

1. Restart your computer.
2. Right Click on the Symantec AntiVirus Client icon in the lower right corner of the screen and then Left Click on the words Open Symantec AntiVirus
3. From the Scan menu choose Scan Computer.
4. Click the Options button to see the Advanced options for a Scan.
5. Place a check in the Scan for in-memory threats and Scan for expanded threats boxes.
   Note: When you select the Scan for expanded threats box, you will see a warning box about the complete removal of an Adware threat. Leave the Do not display this dialog box again box checked. Click Close.
6. In the top right corner of the dialog box, below the Advanced button, you will see Macro Virus and Non-Macro Virus.
7. Click the right arrow beside Non-Macro virus twice, until you see Exp Threats. Click on Exp Threats tab.
8. Under 1. Action: choose Delete Infected file
   Under 2. If action fails: choose Leave alone (log only)
9. Click Save Settings. Click OK.
10. Select your C: drive and any other installed hard disk drives. Then, click Scan.
11. When the scan is completed, close the Scan Computer window by clicking the box in the upper right corner of the screen.

You SHOULD configure SAV to scan your HD automatically. For instructions on this refer to How To Create/Edit a Scheduled Scan of your HD.

 

NOTE: When done, now would be an appropriate time to Empty your Temp Folders to clean up any leftover installer files.

 

Note: Symantec AntiVirus Corporate Edition 9.0.3.1000 allows Symantec AntiVirus to be recognized by the Windows XP SP 2 Security Center. Be aware, in the current implementation, its status is always displayed as “green” regardless of product configuration. In other words, do not use the Security Center control panel to validate if SAV is operating correctly. Observe the SAV icon in the lower right corner of the screen. Open the application occasionally to be sure that it is receiving updates.

 

Note: If your Windows XP SP2 machine is part of the AG domain, the Security Center control panel will not display the Monitoring feature. Here is a sample picture of the Security Center control panel in an XP SP2 computer that is not part of a domain.