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Dell Support

Call 1-800-274-7799 to reach the Educational Sales Division of Dell. Listen to the options and choose the one for Technical Support.

 

Once connected to Technical Support, choose options based on the model of your machine (desktop, laptop, OptiPlex, Dimension, Latitude, etc) in order for your call to be routed to the appropriate technician.

 

You will need:

1. To call from a phone what will allow you to be in front of the computer while you are on the phone.
   
2. The make and model of the computer
   
3. The Service Tag and/or the Express Service Code for your computer
   
   • The Service Tag can be found on the back or bottom of your computer as a bar code label
   • The Service Tag and/or Express Service code may also be found by running Express.exe in the Dell directory of your C:\ Drive
   • The Service Tag and/or Express Service code may also be found from the Start Menu > Programs > Dell Accessories > Express Service Code
     
4. The Dell Support CDs that came with the computer if they are available.

The web site is http://support.dell.com/us/en/kb/