Dell Warranty and Support

EN Program computer systems are configured with a Dell hardware 4-year warranty (optional 5th year can be purchased later). This is the same for any system purchased after November 30, 2004. Computer systems acquired between January 1, 2002 and November 29, 2004 have a 3-year Dell hardware warranty. For consistency throughout the EN Program, they will receive a 4th year of software support through Information Technologies (IT). The hardware warranty expiration date is based on the date of shipping.

 

Hardware repairs and/or support can be obtained by contacting Dell Support. Support for software and software-related issues are covered by IT. Changes in the technology and compatibility with new software are challenges as the hardware ages. This is particularly important regarding virus protection, spyware detection, and computer diagnostics. Therefore, support beyond the 4-year warranty period cannot be guaranteed. Computer systems that cannot maintain current antivirus, spyware, and operating system standards will be removed from the college network system.

 

It is recommended that you maintain a list of your hardware service tag numbers and their warranty expiration date (including servers)  for your technology and financial planning. To check on the Dell hardware warranty expiration date, go to Dell Support. Select 'Warranty Information' then 'Warranty Status' and enter the Service Tag Number. To purchase warranty extension you do so at the same 'Warranty Information' site by selecting 'Extend & Upgrade Warranty'. When you complete the online 'Request Quote for Contract Extension or Upgrade' be sure to select 'No' at the last question 'Does this request include Platinum level service?'  Please contact Sharon Spicer if you need assistance or experience a problem with this process.

 

Repairs after the warranty expiration will be the responsibility of your office/department operating budget. Dell Support will continue to provide your hardware diagnostics. Hardware support such as the installation of replacement parts, hard drive data recovery, etc. will also be at your office/department’s expense. You may need to identify a local vendor for this service.

 

For campus offices, Penn State has contracted with Connecting Point to perform out of warranty service for computers and printers. You may use a Penn State Purchasing Card or Purchase Order for payment.

 

Connecting Point
135 S. Allen Street
State College, PA 16801
Phone: 814-234-3586
connectingpoint@aol.com