Symantec AntiVirus can protect your computer from destructive programs known as viruses and Trojan horses, and can protect against malicious Active X and Java applets. Version 10.1 also provides Spyware prevention and removal capabilities. Because of a contract between Penn State and Symantec, Symantec AntiVirus software is available at no cost to Penn State students, faculty, and staff.

Certain computers at University Park are managed by a Symantec Antivirus server. To see if you have a "managed" client, open the Symantec AntiVirus window on your computer. In the General Information section of the first screen, do you have anything listed next to Parent Server? If you do, then your machine is being managed. You should not follow these steps.

If you don't see anything in the Parent Server line and the Program version is less than 10.1.7.7000, at your earliest convenience, please follow these steps to update your SAV client software. An office may choose to download these Installers once and pass them around as well.

NOTE: These steps are written for College Enterprise computers using Windows XP Professional. If you have a machine with Windows 98, Windows ME, or Windows 2000 (less than Service Pack 4), you must install the SAV version 9.0x software.

The Symantec AntiVirus Software is available for download from ITS Server.

1. Go to https://downloads.its.psu.edu/download.cgi?os_type=Windows&prod=symantec
   
   Note: If you have a College Enterprise machine, and you logon to the College's AG domain when you start the computer, and you are a Penn State Employee, be reminded that you have 2 user accounts. One for Penn State and one for the College of Ag Sciences. Both accounts will have the same User name (or Userid). They should use the same password as well, but that may not always be the case. In Step 2, you are going to a Penn State resource, you need to login with your Penn State credentials.
   
   Note: If you are a County Paid Extension employee, you may not have a Penn State Access Account. If that's the case, another person in the office will need to download the software for you.
   
   Tip: To change your passwords on both the PSU and AG system, see this How To.
   If you just want to verify your PSU password, you can use this ITS page:
   https://clc.its.psu.edu/users/VerifyPassword.aspx
   
   
2. Enter your Penn State Userid and Password, click Login.
   
   Note: In the Userid field, you enter only the User Name (example: vcv1). Do not enter it as ag\vcv1.
   
   
3. Scroll down and select the download link next to Windows XP/2000(SP4) (32-bit) Only. Example: Version: 10.1.7
4. If asked to run or save this file, click Save.
5. Choose your Desktop as the save in location for the SAV1017win32.exe file. Click Save.
6. Wait for the download to complete. If the file download window remains open, click CLOSE.
   
   Note: An office may choose to download this file on one machine then burn the installer to a CD or copy the installer to a USB drive. The CD or USB drive may then be passed around. You should have one item at this point, the SAV1017win32.exe installer file.
   

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Before you install Symantec AntiVirus, uninstall any existing anti-virus software on your Windows computer, including previous versions of Symantec AntiVirus and LiveUpdate.

IMPORTANT NOTE for Outlook Users:
If you don't uninstall your current version of Symantec AntiVirus before installing this version, you may see an Microsoft Outlook add-in error after completing the install. Please don't skip this section.

NOTE: Once you remove the AntiVirus software, a Windows XP machine with Service Pack 2 (SP2) will warn you that the computer is at risk. Ignore these messages. You should be reinstalling it ASAP.

1. Go here for instructions on Deleting Quarantined Files from Symantec AntiVirus. Print these instructions.
2. Follow the steps from the above How To and delete any Quarantines files. You may not have any but please check.
3. Go here for instructions on Removing Symantec AntiVirus. Print these instructions.
4. Follow the steps from the above How To and remove the old versions of your Symantec (or Norton) software.
5. If you have other virus software not listed above, use Add/Remove Programs from the Control Panel to uninstall then as well.
6. After the previous virus software is uninstalled, go to the next section.
   

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1. Double-click the SAV1017win32.exe installer file. If asked, click Run. Click OK. Click Unzip.
   
   Note: This will unzip the files to a SAV1017win32 (for Symantec AntiVirus version 10.1.7) to the C drive. This folder should be left on the computer once the installation is finished.
   
   
2. Wait while the setup files are expanded. Click OK.
3. The installer will start automatically. Wait for the program to be installed.
4. You should see an Old Virus Definition File box. Place a check (click) in the Don't remind me again until after next update box. Then click Close.
5. Click Yes to restart the computer.
6. Log back into the computer normally.
   
   Note: If you have unplugged the computer from the network while you were uninstalling SAV, you should reconnect it to the network and perform a LiveUpdate to download the latest virus definitions.
   
   
7. Right Click on the Symantec AntiVirus Client icon ( see below, looks like a Yellow Shield) in the lower right corner of the screen and then Left Click on the words Open Symantec AntiVirus.
   
   
   
   
   
8. Click the LiveUpdate button. Wait for the LiveUpdate window to appear. This may take 10 - 20 seconds for the first run of the LiveUpdate.
9. Click Next. Click Finish.
   

   Note: If new defintions are downloaded, they will not take effect until you restart the computer!
   

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Schedule Automatic Updates

1. The Symantec AntiVirus Client should still be open.
   
2. From the File menu choose Schedule Updates.
   
3. The Enable scheduled automatic updates box should be checked.
4. Click the Schedule button.
   
5. Select the frequency, day and time that you want the virus definitions to be updated.
   • IT recommends that you choose a Frequency of DAILY. The default 8:00 AM choice is fine.
6. Click the Advanced button.
7. To ensure that scheduled update that are missed run at a later time, edit the Handle missed events within time from 8 to 24 hours.
8. Click OK. Click OK. Click OK.
   

   Note: Please configure SAV to scan your HD automatically. For instructions on this refer to How To Create a Scheduled Scan of your HD for SAV 10.1.

   Note: If everything is functioning normally, the SAV1017win32.exe installer file may be deleted.

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Perform a Full Scan

After installing Symantec AntiVirus, please scan your hard drive(s) to detect and remove any viruses that may already exist on your computer. Scans can take an hour or more. If you decide to skip this step, please scan as soon as is feasible for your schedule.

1. If Symantec AntiVirus isn't open, Right Click on the Symantec AntiVirus Client icon in the lower right corner of the screen and then Left Click on the words Open Symantec AntiVirus
2. From the Scan menu choose Full Scan.
3. Click Scan.
   
   NOTE: If viruses or threats are found, follow the on-screen steps to remove the Risk. If needed, you may be asked to reboot (restart) the computer. After the restart, re-open SAV and start the Full Scan again.
   
   
4. If no threats are found and the scan completes, close the Scan Computer window by clicking the box in the upper right corner of the screen.

You SHOULD configure SAV to scan your HD automatically. For instructions on this refer to How To Create/Edit a Scheduled Scan of your HD with SAV 10.1.

NOTE: When done, now would be an appropriate time to Empty your Temp Folders to clean up any leftover installer files.