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To
do the following steps, you need to be connected to your office's
network. This printer wizard will walk you through the steps to
set up a printer in your office.
The HP Network Printer
Wizard software will allow you to connect to an HP Printer in
your office. The software is available for all versions of Windows.
To see if this software
is already installed on your computer, from the Start menu
choose All Programs, then HP Install Network Printer
Wizard and then HP Install Network Printer Wizard.
Get
Printer's Configuration page
These steps
are performed on the printer itself. More specific printer model
steps can be found on the HP
EIO Basic Troubleshooting Steps page.
- Press MENU
repeatedly until INFORMATION MENU is displayed.
- Press ITEM
until PRINT CONFIGURATION appears.
- Press SELECT
(or ENTER).
- Two pages
are normally printed. On the EIO # JetDirect Page, look for
the LAN HW ADDRESS or IP ADDRESS value. This
number is the printer's TCP/IP address.
- Verify
that this IP address is CORRECT for the printer.
Extension offices with ICT Servers will have an IP Address that
looks like at 192.168.xx.yy where the xx is replaced
by your County Code and yy will start at 10 and continue with
11, 12, etc. Using Venango county as an example: 192.168.61.10,
192.168.61.11, 192.168.61.12.
Other Extension offices will normally have a "1" in
the 3rd slot instead. Example: 192.168.1.253 or 192.168.1.252.
Penn State offices and the Allegheny and Philadelphia Extension
offices will not match the above examples and should use the
IP addresses provided to them.
- If your
printer didn't
print a page with an IP Address or shows 0.0.0.0
or an incorrect IP Address, see the Troubleshooting section
of How
To Install HP Printer from HP Printer Wizard v4.00.
Note:
ICT recommends that you keep a copy of these pages with the printer
so they may be easily accessed. Printers may "lose"
their IP address due to power outages. If you are having problems
printing, print the Configuration Page again.
NOTE:
Follow either Option 1 or Option 2. You might choose Option 2
over Option 1 if you are having problems printing in a County
Office that is also using VPN. The IPX/SPX port will not use an
IP address, but print directly to the printer.
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Verify
Computer can "see" the Printer via its IP Address
You will use
the PING command to ensure that your computer can "see"
the Printer on the network. If you are unable to PING the printer,
skip to the Troubleshooting section.
- Click Start
and choose Run. Remove any text in the box.
- Enter CMD
and click OK.
Note: This will open a 'C:\Windows\system32\cmd.exe'
window. The window opens to a ">" prompt. Simply
type all commands at this prompt.
- Enter the
word PING, press the spacebar once, enter the IP Address
of the printer. Examples:
PING 192.168.68.10
PING 192.168.1.252
- After entering
the above command, press the Enter key once.
- After the
PING is sent, you will see the message Pinging <IP address
entered> with 32 bits of data:.
- If successful,
you will see four Reply from ... lines followed by the
Ping Statistics. You can go to the next section.
If unsuccessful, you will see four Request timed out.
lines followed by the Ping Statistics. Try the PING command
again. Verify that the command is typed correctly. If the PING
still fails, skip to the Troubleshooting
section.
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Temporarily
Disable the Windows Firewall
- Click Start,
and then click Control Panel.
- Double-click
Windows Firewall (or click Security Center and
then Windows Firewall).
- Click the
Off (not recommended) radio button.
- Click OK.
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Create
Printer: Option 1: TCP/IP Address
- From the
Start menu choose All Programs, then HP Install
Network Printer Wizard and then HP Install Network Printer
Wizard.
Note: If you see a message about the software being out-of-date
and asking if you want to check for a newer version on-line
(you don't), so click NO to allow the process to continue.
- In the
Welcome to HP Install Network Printer Wizard, click Next.
- Click "Specify
a printer by address", click Next.
- Enter the
Hardware Address of the printer. Click Next.
- Click "Let
me configure my own network settings", click Next.
- Set the
Communications mode drop-down list to Windows TCP/IP
if it isn't already.
- Leave "use
default port name" checked.
- Click Next.
Wait if needed. Choose your driver. Click Next.
- Choose
a Printer Name. Click Next. DO NOT SHARE the printer.
Click Next.
- Click Install.
Setup will then install the printer. Click Finish. Click
Yes.
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Create
Printer: Option 2: IPX/SPX Port
- From the
Start menu choose All Programs, then HP Install
Network Printer Wizard and then HP Install Network Printer
Wizard.
Note: If you see a message about the software being out-of-date
and asking if you want to check for a newer version on-line
(you don't), so click NO to allow the process to continue.
- In the
Welcome to HP Install Network Printer Wizard, click Next.
- Click "Specify
a printer by address", click Next.
- Enter the
Hardware Address of the printer. Click Next.
- Click "Let
me configure my own network settings", click Next.
- Set the
Communications mode drop-down list to Windows IPX/SPX
if it isn't already.
* Once selected, you will see that "There are no settings
required for Windows IPX/SPX printing." This is correct.
- Leave "use
default port name" checked.
- Click Next.
Wait if needed. Choose your driver. Click Next.
- Choose
a Printer Name. Click Next. DO NOT SHARE the printer.
Click Next.
- Click Install.
Setup will then install the printer. Click Finish. Click
Yes.
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Test
Printer
- Print a
document to the printer.
Note: Once the printer is created, you may want to view its
setup option. Open the Printers and Faxes folder. Right-click
the printer and select Properties. Look for an Device Settings
or Configure tab. You may need to install an extra tray. Then
Enable it. You may also want to look at the Advanced tab for
other Printing Defaults.
Note: It is possible to create more than one "printer"
that will print to the same device. You would do this in order
to use a different DRIVER (see step 8 above). Separate drivers
allow you to different options. Example: the PS or Postscript
driver will allow you to 'scale' the print job (print at 150%)
whereas a PCL6 driver won't allow this option.
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Enable
the Windows Firewall
- Click Start,
and then click Control Panel.
- Double-click
Windows Firewall (or click Security Center and
then Windows Firewall).
- Click the
On (recommended) radio button.
- Click OK.
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Troubleshooting
See the Troubleshooting
section of How
To Install HP Printer from HP Printer Wizard v4.00.
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